She Lucky I Didn't Get Her Name

I like to write when my emotion is fresh, like basil on the side of the road.

I accidentally booked my return flight for Sunday instead of Saturday. I'm not feeling the idea of staying an extra unnecessary night when I can go home and be in my own bed away from the mosquitos. I called Orbitz yesterday and was told by a representative that she was processing the change. She told me to call back tomorrow (which is today) and they would give me the price for the 6:30am out of Florence on Saturday, July 18, 2009.

I called back today and was dealing with the most impossible, incompetent human being. I would have loved to give her a death stare. She basically told me I had to call the airline directly, completely unwilling to help. I explained to her what a representative told me yesterday and she repeated insistently, and rather rudely, that I needed to call the airline.

"No you must not understand, I am not calling the airline directly. I was told that all I needed to do was call today and they would have a cost reference for the 6:30am flight out of Florence, to Frankfurt, to Philadelphia, to Tampa. The representative said the information would be put in my file. You don't have to help me that's fine, I want to speak to your manager or someone else you work with because I don't want to talk to you. I know you are not the only person working in the office so I don't care if its the person in the next cublicle to yours. I do not want to speak to you. You can transfer me and you will. It's your job to do so, so don't sit here and tell you can't and that I need to hang up and call again. No, I don't actually and you know I don't. So please, just transfer me."

She hung up.